Policies & Care
Ordering & Shipping
How long will my jewelry take to ship?
All jewelry is handcrafted to order, Most items will ship within 2-3 weeks or sooner of when order is placed.
How is my order shipped?
All jewelry is shipped USPS ground.. Purchases over $300 are insured. If you prefer another carrier or would like expedited shipping, please contact us.
Do you ship internationally?
Yes. Please contact us and we will prepare an invoice for you!
Do you gift wrap?
Your item(s) will arrive individually packaged in custom Lacee Alexandra packaging ready for gift giving and will include a personal thank you note. If you would like this note to include a personal message to the recipient, please contact us after you order with your request.
Do you offer wholesale pricing?
We do work with wholesale accounts. Please contact us for our most recent catalog.
How do I care for my jewelry?
Please don’t shower, bathe or swim in your Lacee Alexandra pieces. It is recommended that you gently wash your pieces with unscented, clear dish soap or baking soda and a soft toothbrush as desired. This is all you should need to brighten up your silver and gold vermeil jewelry while also making your stones sparkle. Please do not use polishing cloths and dips as they deposit residue onto the metal and can strip the plating off your gold vermeil pieces. Never use any type of chemical on darkened metal or a matte surface as it can change the finish.
Repairs & Exchanges
Can I return or exchange an item?
Unfortunately because all items are made to order, we cannot accept returns. We do however offer exchanges of equal or greater value. The item in question must be received back to the Lacee Alexandra office within 10 days in original packaging and condition. If you would like to return an item, you MUST send an email with “exchange” in the subject line. We will reply promptly with instructions. Exchanges will not be processed without contacting us first. The customer is responsible for safe return shipping as well as shipping of new items.
What if my jewelry needs repair or refinishing?
Lacee stands by her product and will repair all jewelry within 6 months of purchase as long as it is deemed normal wear and tear by our team. After 6 months, a charge will apply for any repairs or refinishing. Please contact us with your inquiry and we will be happy to tell you how to proceed.
What if I want to alter an existing piece?
If you are interested in customizing an existing piece of jewelry in a different metal, different size, a different chain length, shape or type of stone, or different size, please contact us for a quote.
What if I’d like to design a piece from scratch?
Lacee loves custom projects!
The custom design process is listed on our custom page! Check it out here
If you have any further questions, please feel free to contact us.