Refund policy

Returns

Unfortunately because all items are made to order, we cannot accept returns. We do however offer exchanges issued via a store credit. The item in question must be received back to the Lacee Alexandra office within 10 days in original packaging and condition. If you would like to return an item, please email lacee@laceealexandra.com prior to shipping the item for return and we will reply promptly with instructions. Exchanges will not be processed without contacting us first. The customer is responsible for safe return shipping as well any new shipping costs. Custom pieces and customized pieces are final sale and are not eligible for store credit (this includes anything with an engraving)